Job Summary: Checking patients in urgent care visits and accurately verifying demographics, assures all check-in procedures are completed. Reads and interprets insurance responses. Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter. Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures. Communicates the purpose of and completes all necessary regulatory forms with patient. Performs patient account receipt posting following department guidelines. Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights. Must maintain high regard for confidentiality.
Operates telephone system to answer incoming calls and directs callers to appropriate personnel
Successful applicants must be: detail oriented, able to successfully multi-task in stressful situations, and communicate clearly and effectively.
Work is performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job
Job Qualifications: High school diploma or GED required. Previous urgent care or medical office work experience is highly desirable.2+ years of registration/customer service experience in a medical setting. Must be proficient in Microsoft Office applications and able to learn and utilize hospital specific software and applications as required. Excellent customer service and people skills a must.
Compensation/Benefits: Competitive wages and excellent fringe benefit program. Salary commensurate with experience. Position wage includes Shift differentials for evening, weekend and holiday pay.